返品および返金ポリシー

RETURN & REFUND POLICY FOR zenvibesfengshui STORE
We at zenvibesfengshui place our customers at the heart of everything we do. We know that buying jewelry is often a special event in one's life and we want to ensure your experience is as pleasurable and stress-free as possible. We understand the importance of feeling secure in your purchase, which is why we have designed a comprehensive Return & Refund Policy.

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. If for any reason you are unsatisfied with your purchase, you may return it to us, no questions asked, within this time frame. To qualify for a return, items must be unused, undamaged, in the original condition you received them, and in the original packaging.

Return Process

To start a return, please contact our customer service team at support@zenvibesfengshui.com with your order number, the items you wish to return, and the reason for your return. We will then provide you with a Return Merchandise Authorization (RMA) number along with the return shipping instructions.

Return Shipping

We recommend using a trackable shipping service or purchasing shipping insurance. zenvibesfengshui cannot take responsibility for items lost or damaged during return transit.

Refunds

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.